PRIVACY POLICY
1. Introduction
At kppglive.com (“we”, “us”, or “our”), we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our website. We uphold a privacy-first approach, aligning with the highest standards of applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Role as Data Controller
This Privacy Policy applies to all visitors, users, account holders, and customers of kppglive.com and its services. As the data controller for your personal data, we determine the purposes and methods by which your information is processed. If you have questions or concerns regarding the use of your data, please contact us at [email protected].
3. Categories of Data We Collect and Process
We may collect and process the following categories of personal data through your interactions with kppglive.com:
a) Usage Data
Information collected automatically through your use of our website, such as IP address, browser type, session logs, website navigation paths, date/time stamps, referring URLs, and other diagnostic data.
b) Account Data
Details provided when creating or managing an account, such as full name, email address, telephone number, billing address, and shipping address.
c) Profile Data
Information collected about your preferences, behavior, transaction history, survey responses, and purchase decisions made on our platform.
d) Communication Data
Information relating to your correspondence with us, including support requests, feedback, and past communications with our customer service team.
e) Technical Data
Data associated with the device used to access our platform, including device model, operating system, hardware identifiers, browser configuration, screen resolution, system language, and internet connection data.
f) Transaction Data
Details related to your purchases including payment processing, transaction ID, order details, fulfillment status, and delivery tracking information. Payment credentials are transmitted securely to our third-party payment processors and are not stored by us.
g) Preference Data
Information related to your preferences and interactions, such as marketing consents, newsletter subscriptions, language settings, region/currency selections, and expressed interests in particular products or services.
4. Legal Bases for Processing Personal Data
We rely on the following legal bases, as defined under applicable regulations, to lawfully process your personal information:
– Performance of a Contract: When processing is necessary to fulfill our contractual obligations to you (e.g., to process an order).
– Consent: When you provide clear and informed consent (e.g., subscribing to communications).
– Legitimate Interest: Where processing supports a legitimate business interest that is not overridden by your individual rights (e.g., site analytics, fraud prevention).
– Compliance with Legal Obligations: When processing is necessary to comply with mandatory legal requirements under applicable law.
5. Your Rights
Subject to any applicable legal exceptions, you have the following data rights:
– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
– Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal data under certain conditions.
– Right to Restrict Processing: You can request that we limit how your data is processed.
– Right to Data Portability: You may receive your data in a structured, commonly used, and machine-readable format for use with another service provider.
– Right to Object: You can object at any time to processing of your data on grounds of legitimate interest or direct marketing.
To exercise any of these rights, please contact us at [email protected]. We will respond to legitimate requests within the timeframes set by applicable laws.
6. Security Measures
We implement robust, industry-standard security measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration. These include:
– Encryption of sensitive data during transmission using Transport Layer Security (TLS)
– Access control measures, including authentication and role-based access restrictions
– Regular backups and secure data storage practices
– Employee training programs in data security and privacy awareness
While no system is 100% secure, we take all reasonable steps to protect your data in accordance with applicable data protection legislation.
7. International Transfers
Where it is necessary to transfer your data outside of your country of residence, we ensure appropriate safeguards are in place. These may include:
– Use of Standard Contractual Clauses as approved by the European Commission
– Transfers to countries/organizations deemed to provide adequate protection by data protection authorities
– Compliance with regional transfer frameworks and supplemental safety checks
8. Data Retention
We retain personal data only for as long as it is necessary for the purposes for which it was collected, or to comply with legal, regulatory, or operational requirements. Retention periods vary as follows:
– Usage and Technical Data: retained for 12 months for analytics and diagnostic purposes
– Account Data: retained for the duration of the account’s existence and for 6 years thereafter for legal record-keeping
– Transaction Data: retained for up to 7 years to comply with accounting and tax obligations
– Communication Data: maintained for up to 3 years from last interaction
– Preference Data: retained until consent is withdrawn or data becomes obsolete
Upon expiry of retention periods, data is securely deleted or anonymized.
9. Cookie Policy
We employ cookies and similar technologies to enhance user experience and gather usage data. Cookies used on our site include:
– Essential Cookies: Necessary for functionality such as login, account management, or security
– Functional Cookies: Enable enhanced features such as saved preferences and local settings
– Analytics Cookies: Help us understand user interactions to improve performance (e.g., Google Analytics)
– Performance Cookies: Monitor service availability, error logging, and usage patterns
Cookies do not collect sensitive personal data unless you voluntarily provide it.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, users are provided clear notice about cookie usage upon visiting kppglive.com. You may:
– Manage consent via the cookie banner or settings dashboard
– Withdraw consent at any time
– Configure your browser to reject or delete cookies
Certain features may not function properly without essential cookies.
California residents may opt out of the “sale” of personal data under CCPA definitions. We do not sell personal data for monetary consideration, however, marketing or analytics partners may collect identifiers under certain situations. Users can exercise their rights through our Do Not Sell My Personal Information link.
11. Children’s Privacy
Our services are not directed at or intended for the use of children under the age of 13. We do not knowingly collect, solicit, or process data from individuals under 13 years of age. If we become aware that personal data has been collected from a child without verified parental consent, such data will be promptly deleted.
12. Policy Updates and Notifications
We may make changes to this Privacy Policy from time to time to reflect updates in our data practices, legal requirements, or operational changes. Substantive updates will be communicated through appropriate banners, account notices, or direct email notifications, where applicable.
13. Contact
For any inquiries, requests, or concerns relating to this Privacy Policy or the processing of your personal information, please contact us at:
Email: [email protected]
Website: https://kppglive.com
We are committed to ensuring your data privacy rights are respected and to providing a transparent, compliant, and secure experience when using our website.
This Privacy Policy demonstrates our strict adherence to principles of data protection, fairness, transparency, and respect for individual privacy. For any compliance-related matters, please do not hesitate to reach out to us.